Parker Hotchkiss Atlassian Team

Hello Keerthi, We have documentation about our API endpoints available here: https://help.statuspage.io/help/api-information When it comes to building an integration with your internal tools, you will be utilizing our Manage API, which can be used to make changes to your page: https://developer.statuspage.io/ It is…

Hello Keerthi, We do have the ability to support SSO for Audience Specific pages - but it does require a special feature flag to be enabled on the backend first. Those options are not exposed in the interface by default! If you could please open a Support ticket with our team, we'll be able to get that turned on for your…

Hello, Statuspage is not an open-source product, so we won't be able to guide you to a repo of our code. However, we do support custom CSS, HTML, and JavaScript in certain plans, which let you really customize the look and feel of the page. This section of our knowledgebase goes into a bit more…

Hello Nick, I'm afraid that the attribute of 'Groups' cannot be named differently. Could provide more insight or examples into the current issues you are experiencing? I'm not sure I followed the details about claims being left off from larger groups.

You can absolutely have multiple pages on the same account! All of our billing and subscription types are on a per-page basis, so you could have an Audience Specific page and a Public page on the same account. The same set of Team Members on that account will have access to all pages you add. Here are some helpful…

Hello Nick, With Audience Specific pages (formerly known as Access Control!), there is not a publicly accessible view available. All users that wish to view the page will ned to log in with an Audience Specific User account, where you can dictate exactly what components, incidents, and metrics that user is able to view. In…

Zach, Wanted to quickly confirm that Nick was spot on! Component Groups cannot have a status assigned to them directly, as they are just a logical 'folder' for organization. The components inside the group itself are what have directly addressable statuses. Parker Statuspage Support

Hello Nick, While we don't have an aggregate count of Users displayed in the UI, some quick math can get you a count! If you go to the Access control > Users section, and scroll to the very bottom of the screen, you'll see that we paginate the user list. Each page contains a maximum of 50 Users, so you can multiple 50 x…

Hello Camille, After you upload the new cover image, you will also need to scroll to the very bottom of the page and click the Save Page Customizations button to commit the new changes to your live page. Does clicking that button resolve this problem for you? If not, please do feel free to open a support ticket with us…

Hey there Basma, We chatted in a support ticket about this, but I wanted to get a reply out here as well! As it stands right now, there is no way to change the word 'incident' in the subject line of an email. That particular word choice is hard coded into the project and our email templates. I'll be opening a feature…

Hey John, Great question. These 30/60/90 day views are ones that were just recently implemented in the product, to provide a better experience on smaller screen sizes. As it stands today, these views are coded to be a responsive design only - in other words, the view changes as the screen and window size changes, but there…

Hello Senthivelrajan, Unfortunately, Statuspage has not undergone formal SOC2 or ISO 27001 certification, so we do not have any results to share. The extent of security information that we have published at this time can be found here: * Supplementary Security Q&A

Hello Russ, Earlier this year, we turned off support for TLS 1.0 and TLS 1.2 connections to our services, requiring that all connections use TLS 1.2. In a couple of support cases, we've seen ADFS servers that try to make reach our servers over these deprecated protocols, resulting in refused connections. It may be worth…

Investigated this with Anthony in a support ticket, but wanted to share some information here as well. At this time, Statuspage does not honor case-sensitive information in a webhook subscription URL. All addresses are stored as lowercase values. In this specific case of using an Azure LogicApps webhook, there was a Shared…

Hello Stephanie, We would be happy to help get your page configured with the Localize integration! If you could please reach out to us through our support email (hi@statuspage.io) we can enable that for your account. With regards to it being in beta, this is still the case. We do not have any official timelines in place…

Hello Mike, At this time, the template used for Statuspage notifications is hard-coded and cannot be customized to change the default wording, formatting, or add images. We will pull in the Incident Name, Incident Message, and respect the font and background color changes made in the Customize Page section, but that is the…

Hello Przemek, With Statuspage, we do offer free trial pages to test out our product without a paid subscription. Public page trials are fully featured and last indefinitely, but the page can only be viewed when you are logged in as a Team Member (admin user). Signing up for a free account will get you…