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Add POP / IMAP Mail Server

Tana Ghosh_wc1yzk

Hello,

I have the Hostname, Port, Username, Password to configure incoming mail server in Jira software server. When I click on 'Test Connection', It throws the error "AuthenticationFailedException: Error. The system was unable to log [username] in".

Using the same username and password, I am able to configure the mailbox in outlook.

Can you please help me what might be going wrong here.

Thank You!

Accepted answers

Nic Brough -Adaptavist-

Could be the wrong details, but it could also be that your mail server only accepts connections for that username from certain machines or ranges of IP addresses.

If you're sure the username and password are correct, I would be checking the host name of the email server and port next. A quick test is to go on to the Jira server and run "telnet <host> <port>" and see how it responds - does it let you log in there? If not, then it might still give you more info in the response than "authentication failed"

All comments

Nic Brough -Adaptavist-

Could be the wrong details, but it could also be that your mail server only accepts connections for that username from certain machines or ranges of IP addresses.

Tana Ghosh_wc1yzk

Hi, Thank you! I tried telnet <host> <port> from Jira server command prompt.
It gives me a result like "+OK <some generic message>"
This response looks fine right.

Nic Brough -Adaptavist-

Does it let you log in ok as well?

Tana Ghosh_wc1yzk

Hi Nic, It does not give me any option to enter my credential.

Nic Brough -Adaptavist-

Sorry, I should have given you more - the +ok is good, but the login test is to tell it username and password. As a simple and very old standard, the command line makes you work a bit harder than some other servers.

Enter

user <your username>

pass <your password for it>

This should tell you more about what is going wrong

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