Issue collector at jira

Question

Hello,

We are trying to add an issue collector, but when we push the button submit the page makes the refresh but don't save nothing.
We already change the option allow assigned issues at system configuration, but still not working.
The issue has required fields, maybe is this the problem?

Thank you

Keri · Answer

Hi there,

Sorry to hear you're having issue collector issues - I'd start with looking through this guide: Issue collector troubleshooting guide

The first suggestion is to add the issue collector into Jira's announcement banner - this will help determine whether it's an environment issue or something with the issue collector itself.

Cheers,

Keri

Gezim Shehu [Communardo] · Answer

Hi,

Are the required fields included in the form?