Help - Due Date listed in Filter Subscription Email

Question

I want to send an automated, weekly email to an individual that simply lists their outstanding tasks (tickets) with the due date.

I can create a filter gadget that shows these two things clearly, but when I subscribe to my filter, it doesn't include the ticket due date in the email. I've spent hours trying to figure out how to add the due date to the email. Is it possible? Please help!

Petter Gonçalves · Answer

Hello Julie,

I would check for two possibilities:

- Confirm that you have configured the notification time in the correct time zone that you have configured for your profile

- Confirm if the following IP ranges and Domains of Atlassian are not being blocked by your firewall or e-mail servers:

Atlassian Cloud IP ranges and domains

Julie Johnson_hc01ka · Answer

Thank you @Petter Gonçalves! That worked. Now I'm just having one last issue. When I set up a subscription to have the email sent to me, I set it for just a few minutes out, but it never comes? Do the rules have to be set for 24 hours of something before the email will be sent?

Thanks!
Julie

Petter Gonçalves · Answer

Hello Julie,

It's probably that you are using the Issue Navigator in the Detail View. You can click in the Change View Icon (or type "t") to change it to the List View, so you will be able to see the columns field: