Jira does not enable exporting a filter/search which returns more than 5000 results

Question

We were using jira 7.2.7 and upgraded to Jira 7.11.2

In previous version we could export filters to xls also with higher then 5000 results despite the following configuration;

jira.search.stable.max.results5000jira.search.views.default.max5000jira.search.views.max.limit5000

Once upgraded to Jira 7.11.2 we are getting "403 - Forbidden" when trying export to excel with current fields.

Any hint? Other settings envolved.

Piotr Janik · Answer

Check the last section (Another potential cause) of https://support.atlassian.com/jira/kb/filter-export-only-contains-1000-issues-in-jira-server/

Eitan Gur · Answer

Thanks. Yes resulting your suggestion I've checked this issue and permissions are the same as in our former version of jira server.

Mirek · Answer

I was having in mind server permission (user that is having access to files on the server). Not sure if you use Windows/Linux but you should check if after upgrade that did not change.