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Jira Service Desk

Mitch_Sullivan

Hi Team.

I need to have multiple users attached to a service ticked raised via jira service desk.

Please let me know if how this can be done. It doen't seem to be a feature on the Ticketing system.

Thanks
Mitch Sullivan

Swarm64

Accepted answers

All comments

Jack Brickey

"attached"?

Jira allows for only a single Assignee

Jira allows for multiple watchers and participants.

Mitch_Sullivan

I want multiple end-users to be able to view a ticket once it has been raised. One assignee is fine, (meaning one person on the help desk)

How you you add watchers / participants ?? Whats the difference??

PJ Wysota

There is System field Required Participants - which allows to add different Customers (of course you need to manage permissions - both global and project level one)

Another option is to use Organizations (but then it is fixed against all Customers within same organization).

Mitch_Sullivan

That's all I have.

miikhy

Hi Mitch!

If the field is missing there, it's probably not on the screen neither, you should add it there first or use the "Where is my field?" link to get the quick answer

Cheers

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