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failure during connection to Jira

ronny gordon

hi ,

after trying to insert my Jira link into the query i get this error:

i made sure i can download it using the same link using webpage.

can you direct me to what should i do in this case?

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Moses Thomas

@ronny gordonMake sure that the csv file exist.

ronny gordon

it exist , as i stated when i use the same link in my browser, they file is getting downloaded with no issue.

Moses Thomas

@ronny gordonWhere exactly are you trying to insert link ?

ronny gordon

in my excel spreadsheet source link.jpg

Moses Thomas

@ronny gordonI suspect that something is blocking connection so in the excel spreadsheet,

try File > options > Trust Center > Trust Center Settings > External Content

under security settings for data connection choose enable all data connection

and see whether this helps.

Best!

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