Hi,
We are using JSD for ticketing and customer are logging tickets for builds and I want to filter out all the tickets raised by the customers in jira service desk using request-type field as shown in the screenshot.
hi,
for the best of my knowledge it is not possible to identify issues created by clients using request type unless you configured clients to create a certain request types where those request type can not create by internal users( your team members)
alternatively you may try one of below queries.
reporter in (<client 1 user name>, <Client 2 user name>)// you can use this JQL with default JIRA. define all of your clients who are log in tickets. (not efficient if you have lot of clients)//IF you have Jtricks plugin installed reporter in membersOf("<Client group-name>") // use this if you have created a group and associated all of your clients in this group.
JQL tricks support document
You can use the "Customer request type" field in JQL to fetch JSD tickets by request type.
From the docs
Customer Request Type values follow the format of " projectkey/lowercased-form-title-hyphenated", so it may be possible to guess.For example project key of "ITS":General Assistance = its/general-assistanceInfrastructure Support = its/infrastructure-supportTelecommunications / Telephones = its/telecommunications--telephones (notice the double hyphen on this one)
Customer Request Type values follow the format of " projectkey/lowercased-form-title-hyphenated", so it may be possible to guess.For example project key of "ITS":
It looks like you're new here. Sign in or register to get started.
