How do I create a Jira Servce Desk queue for each customer / organization ?
You just create a queue that includes reporter in (a,b,c) or if you have placed all individuals in different Organization for the project then you can filter on the Organization which will be preferred if you have more than a few customers from any one org.
I can't see how I can filter on Organisation - the field is both empty and uneditable and can't be used in filters.
Please provide an example. Thanks.
I would suggest its a pretty pathetic Service Desk system that can't quickly and easily sort and filter by organisation, division, department etc 'out of the box. Therefore what am I missing ?
Have you tried the following?
reporter in organizationMembers("Org")
That would mean I'm correct and there is no easy way to sort or filter by organisation..... having to go into Advanced mode and hard code the Organisation name into a Query is pretty poor...
That said, I'll have a look..... thanks.
That seems to work...but still pretty poor that I have to hard code the text in a query.
Michael,
I want to ensure that your original goal was actually met here since, IMO, the solution I offered would not reflect a poor product if my assumption of your problem is accurate. Given that you are less than satisfied makes me think that maybe you were wanting something else.
Your original question was 'how to create a queue for each customer/organization'. So I interpreted that to mean something like this... I have four customer organizations I support (IBM, ATT, Sony, Billy-Bob's-Boutique). I wish to create separate queues in JSD so that I can have different agents processing each organization and I can have dedicated list of issues by organization rather than a single queue with all tickets from all organizations.
If my interpretation is accurate then I'm unclear where the product failing lies since to create separate queues you need to construct one for each organization. Keep in mind that queues really are nothing more than filtered lists. In fact you can achieve the same thing by creating a filtered list under the "Issues" menu.
Given you mention having to hard code this into a query maybe you were in fact looking for a solution leveraging a single queue with drop down filtering (excel-like) or maybe simply the ability to sort the list by orgainzation. Note the later is something that is associated with an open JSD ticket - JSDCLOUD-298.
I'm happy to point you in a different direction if your original request was not fully met.
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