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A filter for all the "not closed" tickets that I am engaged with

Elif Alverson

Hello,

I am trying to create a filter which shows all the tickets I am involved and status is not closed/resolved. I am using this filter below however it shows all the tickets even though I am asking not to see the resolved/closed ones?

status not in (Closed , resolved) or summary ~ currentUser() OR description ~ currentUser() OR comment ~ currentUser() OR assignee = ELIF OR reporter = ELIF

Thank you.

Accepted answers

Thomas Schlegel

Hi Elif,

add brackets:

status not in (Closed , resolved) and (summary ~ currentUser() OR description ~ currentUser() OR comment ~ currentUser() OR assignee = ELIF OR reporter = ELIF)

All comments

Joe Pitt

The way I read it all you have are 'or' conditions so a ticket that meets ANY of the conditions would be listed. You need to put all the conditions besides status together and test for them and then that the issue is not in closed, resolved.

Elif Alverson

@Joel Pitt , I figured it out. Thank you so much for the quick response!

Thomas Schlegel

Hi Elif,

add brackets:

status not in (Closed , resolved) and (summary ~ currentUser() OR description ~ currentUser() OR comment ~ currentUser() OR assignee = ELIF OR reporter = ELIF)

Elif Alverson

Thank you.

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