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Invoicing not making any sense

Lewis Casanova

Hi,

I've reached out via the support tool regarding our invoicing and how it's being billed as nothing is making any sense.

I would like to speak to someone within Customer Service / Finance department at Atlassian ASAP. Second issue we've had in recent weeks, even after a credit and an apology that we should not have been charged so much.

Ticket reference: CA-4316550 Purchasing and Licensing Request: Payment issue

Thanks, kind regards

Lewis

Accepted answers

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Arkadiusz Wroblewski

Hi @Lewis Casanova

Sorry this is happening again!

We're Community members, so we can't access or escalate billing tickets. Please follow up on CA-4316550 for a detailed charge breakdown and an explanation of the previous correction, and ask for the case to be escalated to the billing team.

Cheers,
Arek 🤠🧙‍♂️

Lewis Casanova

Thanks, I've asked for this to be escalated. The last time we sent a ticket in, we didn't receive a response till 3 weeks later (after 3 separate tickets, and 1 being closed with no reply), and after I had posted on the forum, where someone nudged one of the team to take a look, as our account was about to be cancelled.