Reactivate Loom account

Question

Hi,

How do I reactivate my Loom account and restore my videos?

Carlos Garcia Navarro · Answer

Hi @Pamela Flash , When did you delete the account? You would have to share in your message to the Support Team since the data is only kept for a limited amount of time. The resources shared by Matthew and Tomislav are the ones you need! Good luck!

https://support.atlassian.com/loom/docs/delete-your-account

Tomislav Tobijas · Answer

Hi @Pamela Flash

On top of what Matthew said, you could use this channel: Pricing, Billing & Licensing support team → select Your Account > Reactivate subscription and fill in the details below. 🎟️

📚 A couple of more resources that might be helpful:

* Can’t access my account
* Need help with your Loom account? Here’s how to contact Support
* Logging in to Loom after your account is moved to Atlassian

Also, if your Loom workspace was on Atlassian, this could maybe help as well: Reactivate a subscription

Cheers,

Tobi

Matthew Sinclair · Answer

You will need to reach out to Atlassian Loom Support.

Provided it hasn't been too long - you should have very good odds.

https://support.atlassian.com/contact#/