pictures aren't properly opening for png type for some people, for others it's working

Question

Dear Janice

we have some issues with picture opening in Atlassian

see

Dear Anirudh

I don’t know what the issue is – from my side it just opens with mouse-click (in Chrome browser).

Below I give the link to the screenshot (I also post it to the ticket).

If you need some additional ones, please let me know.

Kind regards,

Martin

P.S: I sent the request through email, as the help system was not responsive

From: Anirudh Sood
Sent: Tuesday, April 25, 2017 8:48 AM
To: Martin Signer
Cc: Rashmi Laroia ; Daman Singh ; Sushant Gupta ; Mayank Aggarwal
Subject: Regarding Images not opening - Jira

Hi Martin,

I hope you are doing well.

On Jira Team is facing issues. As (.png) image files are not opening. Please check the below link for your reference.

1. In use case of SMM-149

- Open this link: https://smartmoneymatch.atlassian.net/wiki/pages/viewpage.action?pageId=29065229
- In bottom, Click on Design changes link then Image not get opened
- Check screenshot: http://prntscr.com/f052ah

http://www.awesomescreenshot.com/image/2430081/eeb8b0cf548650fd3b7385e447a8dd99

2. Same issue exist when open investor interest PSD from SMM-151
https://smartmoneymatch.atlassian.net/wiki/display/SFD/Checklist+for+pages?preview=/21921827/25296909/Investor_profile_adding_interest_private_person.png

http://www.awesomescreenshot.com/image/2430091/8d1104f633157f26ebbddefcb1004366

3. SMM-990- Image not opened that mention in description

Also below is reference link. Please check.

http://prnt.sc/f052ah
http://www.awesomescreenshot.com/image/2430130/b75b7bab7fff288bc33e77007e6bba72

Thanks & Regards,

Anirudh Sood.

Craig Nodwell_7eve9b · Answer

I think this was probably browser related and has resolved itself by now.