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This project isn't available Message in Sandbox

Clare Lawson_pvzs29

Hello! I have created a sandbox to test jira emails. I can access the Service Desk project, but when I try to look at a different project where I Have escalated a ticket from the Service desk, I get an error that this project isn't available. I can see the project in my project list in the Sandbox. Any ideas what I can do? It's the orange DPS project that I am getting the error on when I try and open. Screenshot 2022-05-09 110318.png

Comments

Paul Cooper_nwkxfz

I suggest you start by looking at your permissions configuration for the project and the tickets in the project (project and project tickets have separate permissions so make sure you check both places - see inside project settings-summary page).

regards

Paul

Heather Ronnebeck

One of the few things I can think of here, is that the escalated user mailbox might not have permissions in the project you are trying to access. Sometimes the users need licenses and access with roles permissions in the project to access it.

Clare Lawson_pvzs29

Would the permissions change/be different from Prod to a sandbox? How come I can see the project in the list in the Sandbox? Thanks all !!

Heather Ronnebeck

Yes, the permissions in the sandbox can be different than your production instance. The thing to remember here is that the Sandbox is just a separate instance than your Production instance, and it is just labelled as sandbox for licensing purposes.

Clare Lawson_pvzs29

I keep getting the "you can't do this in a free project" error. Should that be happening?

Ram Sharma_0aq5m9

yes all community mumber

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