I upgraded the BigGannt add-on to purchase the $10 license, but now the app wont enable. What can I do?
Are you receiving an error when you attempt to enable it? Did you add the license to the plugin?
Yes, I added the license to the plugin. When I went to enable it, the error said to check the logs. It also looks like it is suddenly no longer compatible with my instance of JIRA. It was working just fine yesterday.
Which version of Jira are you on and which version of the plugin is installed? Does it give you an option to update it? You may have to uninstall it and re-install it.
I'm not sure of the versions at the moment and I did not see an option to update. I've tried uninstalling and reinstalling but I keep having the same issue.
Do you have access to the error logs? You may have to look through the logs to see what is happening when you attempt to enable the plugin. Is your instance behind a firewall at all or do you have a proxy? Something could be causing an error with the plugin reaching the marketplace.
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