We would like to add another role that is restricted from the usual. example the agent can see tickets from a specific customer. TIA.
Hi Karren,
I would recommend you use Issue Security to restrict viewing of issues.
https://confluence.atlassian.com/adminjiraserver073/configuring-issue-level-security-861253265.html
Hope that helps
Susan
Hi Susan, thank you for this. are the steps applicable on Jira Cloud? I tried following the steps and it did not work.Kind Regards.Karren
Absolutely you can do this on Jira Cloud:
https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html
Cheers
This one worked, but this is my goal.In the Jira Service Desk, we have added our 3rd party support (as agent) for a specific client (client A). I want to limit his visibility on other clients' issues/tickets, they should not see issues of ( clients B- Z) Is this possible?Thanks,Karren
So you would need to put your 3rd party support agents in one group, and then your regular agents in another group. You would then define security levels for 3rd Party and For the internal. You will need to determine and set security level for each issue coming in based on some criteria (organization)? Custom Field? Use a post-function to set the security level to the right level. Ensure the reporter of the issues is also in that security level.
It looks like you're new here. Sign in or register to get started.
![Photo of Susan Hauth [Jira Queen]](https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/initials/SH-3.png)