We have just set up a Jira Service desk and have different request types. Our agents have different specialities and should get notification according to their expertise. How can one agent get a notification for one type of "Request created" and another agent for another type of "Request created" ?
Hi @Marielle Gomez
In your project, set up components per request type with a component lead, and select assign to component lead.
Add a hidden component to the form in each request type.
That should do the trick
Regards
Dave
Thank you so much Dave! I have now created the components and given each component a component lead, but how do I make sure each request type get the component automatically (the customer dont need to actively chose the right component in the request). If I add "component" in the request type field in automatically ends up in the visable field? @Dave Bosman _Inetum_
You know sometimes I ask to quickly, I can just click hide *facepalm*, thank you @Dave Bosman _Inetum_
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