Process for creating request types with several approval stages?

Question

Hello! Working out a workflow for a newly implemented Jira Service Desk, and want to see the easiest way to fix our approvals issue.

We presently have requests that require two different approvals stages before work can initiate.

Example:

Jane wants to have a task completed. Before work can begin:

1. Her manager needs to provide approval.

2. The director needs to provide approval.

These steps need to happen in stages, not concurrently, so the manager needs to hit 'Approve' on the request, then ideally it would populate an approval button for the director.

Looking through the Jira Service Desk documentation, I can't seem to find an easy solution for this. Any ideas would be greatly appreciated! Thank you!

Walter Buggenhout · Accepted Answer

Hi @Dillon MIller,

If those approval steps need to happen in stages, why not provide 2 statuses in your workflow:

* Awaiting Management Approval
* Awaiting Director's Approval

This would lead to 2 consecutive approvals in the process.