XSRF check failed

Question

We are exposing our Jira instance to some vendors and for this, we have configured proxy settings but whenever they are searching ticket in Jira they are getting XSRF check failed error.

Anybody has faced this issue earlier, if so please help us with this.

Sonja Athing · Answer

Thx @Andy Heinzer that KB article helped me to resolve my XSRF error observed during the install and set up process of Jira Server 7.13. Specifically, the  additional link to: https://confluence.atlassian.com/kb/cross-site-request-forgery-csrf-protection-changes-in-atlassian-rest-779294918.html

Yogesh Mude_u145qk · Answer

Hey @Andy Heinzer

Thanks for the response.

Will check this article and get back to you.

Thanks.

Andy Heinzer · Answer

I would recommend checking out the KB Creating Project Throws 'Error creating project, XSRF check failed'.  I think this will likely help here, even if you are not trying to create a project.   When you configure a proxy to exist in front of Jira, you need to define some parameters in the $JIRAINSTALL/conf/server.xml file in regards to the connector being used by the proxy.   I suspect that your connector doesn't yet have the proxyPort, proxyName, scheme parameters being used by the connector.