ProcessMaker to Jira

Question

Good afternoon, We have a "ProcessMaker" ticket assistance tool and we want the information entered to this tool to be transferred to the Jira in order to have better cases mapped. This tool is set up in PHP and I would like to know if this could be possible, if so, in what way could I do it?

I hope you can support me.

Thank you.

Janis Zapata · Answer

Thank you very much for your answer, I used the forum information you told me by adding a trigger in ProcessMaker but I need Jira to return information to the ProcessMaker and be able to activate an activity in the workflow of the bpm tool.

Will it be possible?

Regards,
Janis

Stephen Sifers · Answer

Hello Janis and welcome to the Community!

I’ve personally never used ProcessMaker, but since the application is running within PHP, you do have options. I do know that you may trigger REST API calls within PHP to create Jira issues or have current issues updated. Here are a few REST API endpoints which you can use to create/update issues:

* POST /rest/api/2/issue
* GET /rest/api/2/issue/{issueIdOrKey}
* PUT /rest/api/2/issue/{issueIdOrKey}

Further information about the Jira REST API are found at:

* REST APIs
* JIRA Server platform REST API reference

As far as the PHP part, I did find a thread from another forum which gives an example of how to make REST API calls within PHP. You may find this thread at: https://forum.processmaker.com/viewtopic.php?t=713847

The good news, you have options available to you to make ProcessMaker integrate/talk to Jira.

Regards,
Stephen Sifers