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How to stop adding comments to issue by default robo-user from automation rule

Дмитрий Смирнов_t4dt55

Jira Service Desk (Server)

robo-user JiraSDAdmin is default for automation rule like "send e-mail, then status changed"

When this rule triggered, comment is added to issue like:

JiraSDAdmin

This issue requires your attention...

How/Where i can configure Jira not to make such comments?

Accepted answers

Jack Brickey

I suspect this is in the Automation section --> project > project settings > automation

inspect all of the rules there.

All comments

Jack Brickey

I suspect this is in the Automation section --> project > project settings > automation

inspect all of the rules there.

Дмитрий Смирнов_t4dt55

No option in Automation marked as "do not create comment".

No options in other blocks of config for "adding or not" comments to issue. Just about e-mail notification.

Jack Brickey

no i mean that there likely is an "existing" rule that is adding the comment. inspect your current rules and if you find it there then remove the comment from the automation.

Дмитрий Смирнов_t4dt55

There are no other rules in Automation (remove then earlyer)

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