Cannot find user in Confluence

Question

Hi Team,

I am trying to add some users in a Confluence space but I am not able to find; even in the User Management page.

I am using Crowd application to manage the users, so just to ensure, I added the users to the confluence-users as I have been doing to grant access.

Furthermore, I have 96 confluence licenses remaining.

Thanks in advance,

Matheus Fernandes.

Rodrigo Girardi Adami · Answer

Hi team,

usually when you cannot find the user, it means that the index could not be working, or the user wasn't indexed yet.

I recommend to run a reindex from scratch to be sure the user will be added to the index and try again.

Regards,

Rodrigo

Guilherme V. · Answer

Hey Matheus,

DId you synchronised the Crowd's directory again? Try to synch the directory and then search the users once more.

Kind regards,

Guilherme Viana

Atlassian Support