Upgraded JIRA but Service Desk won't upload/install.

Question

Tried uploading Service Desk application but via 'versions and licenses' page but gives error and says check logs. I cant see anything in the logs causing the issue. I also tried moving all .jar files out of the installed-addons directory but didn't help. Rebooted many times, also tried multiple versions of Service Desk. "An unexpected error occurred. Refer to the logs for more information."

Ryan Necessary · Accepted Answer

Hi. I was able to resolve this. I had let maintenance lapse a few months and I believe it was a mistake to start upgrading the applications in a state where the license wasn't happy. In the end I had to upgrade the Service Desk to the 5-user tier, then try the reinstall from the web gui. From there it went OK. Thanks all.