nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Office attachments/ files do not open

Nadja Agreiter

Hello everyone!

Since uploading from Confluence Server 6.8.0 to 6.13.0 we are not able to open certain office files. We installed the Atlassian Companion App and can click "Edit". Then the Screen stands still with the message: "Opens file in Excel (Desktop)" but does not open the file. We updated our test instance to 6.14.0 and tried again - no difference. This is not the case with every attached files. I tried to find out some similarities, but it happens with xlsx, pptx, docx. Also the size doesn't seem to be an issue, because it's not working with sizes like 32kB, what is not very much. Upload-limit is 50 MB. With the Office Connector I could configure certain things, is this also possible with the Atlassian Companion App? This is a very serious issue for us! Please help!

Greedings

Nadja

Accepted answers

Sloan N_ B_

Hi Nadja

Is your Confluence hosted behind a proxy, WAF or similar? If so make sure websockets come through.

And are are you working on normal Mac or Windows PCs or is it possibly a virtual desktop environment (i.E. Citrix or VMware)? Latter won't work.

See Administering the Atlassian Companion App.

Cheers
Niklas

Nadja Agreiter

It appeared because of brackets in the file name.

Yassin

I faced the same problem and removing the symbol "," from the file name fixed the problem.

All comments

Sloan N_ B_

Hi Nadja

Is your Confluence hosted behind a proxy, WAF or similar? If so make sure websockets come through.

And are are you working on normal Mac or Windows PCs or is it possibly a virtual desktop environment (i.E. Citrix or VMware)? Latter won't work.

See Administering the Atlassian Companion App.

Cheers
Niklas

Nadja Agreiter

Hi Niklas,

Confluence is hosted behind a proxy, but I don't see why then certain office files work perfectly fine and others doesn't. I'm working on a normal Windows PC, no citrix or anything.

Anyways, thank you very much for paying attention. Atlassian Support has contacted me in the meantime. I'll keep you posted!

Greetings,

Nadja

szonek

Have you managed to solve the issue? I have exactly the same problem.

Nadja Agreiter

Hi!

Sorry for not keeping you posted! Atlassian Support could fix the problem. It appeared because of brackets in the file name.

Best regards and thank you both for your interest!

Nadja

Nadja Agreiter

It appeared because of brackets in the file name.

Yassin

I faced the same problem and removing the symbol "," from the file name fixed the problem.

Sylvain Leduc

Hi,

I have same issues with attachments filenames containing special characters plus "+" or double dots ":"

Double dots are not allowed with filenames in Windows but "+" should be allowed ?

So yes for the moment, we are removing "+" and ":" and "( )"
Is there others special characters ?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

confluence

macro

companion-app

attachment

file