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Alternative way for getting recovery codes for two-step verification?

Erwin de Jong

To start with, I'm not exactly an expert in these matters, and also, I kinda doubt there is an answer to this, but here goes anyway.

I had some rather serious issues with my phone, had to do resetting and reinstalling and stuff, and now it's no longer seen as the same device. As such, Authy will no longer give me a code for Two-Step verification. The next step then is to use a recovery code, but if I have them I don't know where. I read about getting them through SSH, and my laptop should be the system with the key, but I get the following result:

Warning: Permanently added the RSA host key for IP address '18.205.93.2' to the list of known hosts.
Load key "C:\\Users\\Erwin de Jong/.ssh/id_rsa.ppk": invalid format
git@bitbucket.org: Permission denied (publickey).

So that doesn't work. An alternative solution is to simply make a new account, but I kinda need to use the same e-mail address.

And with that, I'm a bit at a loss, and don't see a next step. Wouldn't be surprised if there isn't one, but maybe someone has a tip for me still?

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Ana Retamal

Hi Erwin,

What command were you using when you got that error message? Was it:

ssh git@bitbucket.org recovery_codes

If that doesn't work, can you run the following command and see if your SSH key is listed?:

ssh-add -l

Let us know how it goes!

Ana

Erwin de Jong

Hi Ana,

That was indeed the command I used, so I skipped right to next command you gave me.
However, that one gives me the following result:

Error connecting to agent: No such file or directory

I'm working on a Windows machine means I can't use that command?

My setup for all this is a few years old, and I had help at the time getting everything running, so I don't know really well how all this works together. but doesn't the fact that I can use SourceTree to push and pull mean that I do have a working SSH key?

Erwin de Jong

Hi Ana,

Is there something else I can do? It has been suggested to me that I simply make a new account, but getting notifications on the e-mail associated with my current account is by far the most practical.

Ana Retamal

Hi Erwin,

The command I gave you will work in Windows too, but seems like the SSH agent is not running on your machine. Which SSH agent are you using? Can you start it?

Which Windows version are you using? I found this thread where other users were facing a similar issues following a Windows update. I'm not saying this is exactly the problem you're facing, just that we shouldn't despair yet

When you use Sourcetree, are you also using SSH?

Let us know!

Ana

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