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Difference between used Jira and Confluence User license

Admin SIE

Hello,

We have 14 Users on our Confluence/Jira instance (starter license). (4 are disabled)

All the Users have access to Jira and Confluence.

We want to deactivate one of our two administrators because we don’t need him anymore and activate one of the diasabled users.

When I deactivate the Admin in Jira and synch it to Confluence.

Confluence says that there are still 10 Users active although Jira has only 9 users active.

This only happens with the Administrator.

I synch the users to Confluence over this site …/confluence/plugins/servlet/embedded-crowd/directories/list

And on this site, I can refresh the license usage but didn’t change anything …./confluence/admin/license.action

Versions:

Jira Software 7.13.0
Confluence Version 6.13.0 Build Number 7901

Accepted answers

All comments

Stephen Sifers

Hello Matthias and welcome to the Community!

Thank you for providing great amounts of detail into the issue your describing. I tested this with Jira 7.13 and Confluence 6.13 using Jira as the user directory. For this example, I created 11 users within Jira and disabled 1 user. Here is what my user counts are showing:

Jira Software 7.13.0 10 users (10 used)

Showing in Applications > Versions & licenses

Confluence: Licensed users 10 (10 signed up currently)

Showing in Confluence Administration > License Details

From this example, I created 11 accounts and disabled 1 bringing my total to 10 users. Both Confluence and Jira are showing 10 users active. The user page shows 11 users with 1 disabled. Once I verified the users are in the list, I went to the license details page and clicked Refresh on “Licensed Users” and the count was reflective of what the user directory had.

Here is a screenshot of the License details screen:

This might mean that Confluence has a user created within the Confluence Directory, outside of the Jira user directory.

Can you please check your users and see if any users have a Directory of "Confluence Internal Directory"?

Here is an example screenshot:

We look forward to your response so we can assist with finding the disconnect between your user counts.

Regards,
Stephen Sifers

Admin SIE

Hello Stephen,

Thanks for your quick answer.

I just double checked and see the user I want to deactivate is in both directories.

That means I must deactivate him in Jira and then in Confluence as well?

Stephen Sifers

Hello Matthias,

Since that Administrator user most likely existed within Confluence prior to the Jira user directory being connected, the user must be disabled on both sides if you wish to reclaim that users license in Confluence and Jira. The reason for this is that the user is from the internal directory and not a user created from the Jira user directory sync.

Disabling the user you have shown above, and then refresh your license count should put you at 9 users. (Ensure you have another admin account within Confluence before you do this).

Regards,
Stephen Sifers

Admin SIE

Hello Stephen,

I just tried that another Time.

I disabled the user in Jira then go to confluence and synch the users then I changed to the User directory and had the following List.

As you can see there are 5 Users Deactivated and 9 activated.

After that I go to the license Tab and click on refresh.

As you can see nothing happens.

Here is the Windows of the Administrator I deactivated. Everything seems fine.

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