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How to fix "Unknow Error" when trying to add users to groups?

Marcia Lima_876gyq

I am using Bitbucket Data Center on a docker container which is also connected to PostgreSQL (hosted on another docker container).

I am able to create users and groups, however I am unable to add the created users to the groups I have established. Every time I try to to conclude the action I get the following error: "An unknown error has occurred."

What is causing this and how can I fix it?

Accepted answers

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Stephen Sifers

Hello Marcia and welcome to the Community!

To figure out what is causing this, we will need to see more about the exact error which is occurring. Could you please follow these steps and let us know the results:

For Bitbucket go to > Administration > Troubleshooting and support tools (underSupport)
Select Log analyzer, allow it to complete
Please let us know the results which are displayed.

Once we have an idea of what the error is in regards to we can assist with finding a solution.

Regards,
Stephen Sifers

Marcia Lima_876gyq

Hi Stephen,

When I try to get the logs via the instructions you have provided I get no logged results.
So, I tried accessing the logs within the container and got the following warnings:

2019-02-06 00:56:22,236 WARN [Caesium-1-4] c.a.a.c.h.r.RemoteHashingInstructionsReader Unable to read remote instructions with key 'uid.onewayhash'.
2019-02-06 00:56:22,237 WARN [Caesium-1-4] c.a.a.c.h.BcryptAnalyticsEmailHasher No instructions for hashing could be found.
2019-02-06 09:20:47,829 INFO [Caesium-1-3] c.a.b.i.s.c.j.c.HealthCheckRunner Running up to 2 search health checks
2019-02-06 09:20:47,841 INFO [I/O dispatcher 241] c.a.b.s.s.t.DefaultElasticsearchConnectionTester Connected to Elasticsearch version 5.5.3
2019-02-06 09:20:47,857 INFO [Caesium-1-3] c.a.b.i.s.c.j.c.HealthCheckRunner Health checks will run again after PT12H
2019-02-06 11:33:46,198 WARN [http-nio-7990-exec-8] dev2ops @4J1P0Qx693x2997x0 1nobcz4 10.59.21.27,172.19.0.1 "POST /rest/analytics/1.0/publish/bulk HTTP/1.0" c.a.p.r.c.s.j.XsrfResourceFilter Additional XSRF checks failed for request: http://my-company.bitbucket.:7990/rest/analytics/1.0/publish/bulk , origin: http://my-company.bitbucket , referrer: http://my-company.bitbucket/admin/server-settings , credentials in request: true , allowed via CORS: false
2019-02-06 11:33:48,793 INFO [I/O dispatcher 253] c.a.b.s.s.t.DefaultElasticsearchConnectionTester Connected to Elasticsearch version 5.5.3

I hope this helps, because I am pretty new to this nad I not sure on what could be causing this issue.

Thanks.

Marcia Lima_876gyq

Hi Stephen,

When I try to get the logs via the instructions you have provided I get no logged results.
So, I tried accessing the logs within the container and got the following warnings:

I hope this helps, because I am pretty new to this nad I not sure on what could be causing this issue.

Thanks.

Stephen Sifers

Hello Marcia,

Thank you for checking the support tools along with sending the above logs. While these logs do tell us something, they don't tell us why you're having this issue.

The logs we're looking for will be in the Bitbucket home path. The file will be called atlassian-bitbucket.log. If possible, trigger the error again by performing an add user action. Then please review the logs and locate all recent "Caused By" records within the log. We will need the parts of the log above the caused by and below until the indention has ended.

Here is an example of what we will need from your logs (This is an example of what the caused by looks like, your event will be much different from this):

2016-12-07 07:26:58,108 http-nio-8080-exec-22 ERROR user 446x4928x1 f7vyfp 0.0.0.0 / [ContainerBase.[Catalina].[localhost].[/]] Unhandled exception occurred whilst decorating page
java.lang.RuntimeException: javax.servlet.ServletException: java.lang.RuntimeException: com.google.template.soy.tofu.SoyTofuException: In 'print' tag, expression "$dashboardTitle" evaluates to undefined.
    at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:55) [?:?]
    at com.atlassian.web.servlet.plugin.SanitizingServletForwarder.forward(SanitizingServletForwarder.java:32) [?:?]
    at com.atlassian.web.servlet.plugin.RememberingServletForwarder.forward(RememberingServletForwarder.java:51) [?:?]
    at com.atlassian.web.servlet.plugin.ResolvingServletForwarder.forward(ResolvingServletForwarder.java:38) [?:?]
...
Caused by: javax.servlet.ServletException: java.lang.RuntimeException: com.google.template.soy.tofu.SoyTofuException: In 'print' tag, expression "$dashboardTitle" evaluates to undefined.
    at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.onActionException(JiraWebworkActionDispatcher.java:220) [classes/:?]
    at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:172) [classes/:?]
...
Caused by: com.google.template.soy.tofu.SoyTofuException: In 'print' tag, expression "$dashboardTitle" evaluates to undefined.
    at JIRA.Dashboard.page.dashboard(dashboard.soy:12) [?:?]
    at com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:369) [?:?]
    at com.google.template.soy.tofu.internal.BaseTofu.renderMain(BaseTofu.java:322) [?:?]
    at com.google.template.soy.tofu.internal.BaseTofu.access$100(BaseTofu.java:66) [?:?]
    at com.google.template.soy.tofu.internal.BaseTofu$RendererImpl.render(BaseTofu.java:476) [?:?]
    at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:45) [?:?]
    at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:39) [?:?]
...

Once we have the caused by logs we should be able to see what is causing this error.

Regards,
Stephen Sifers

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