JIRA v7.10.1 Cannot Create Queue

Question

I am attempting to create a queue on a Service Desk project. When I click on the "Create" button nothing happens and when I use Chrome's developer tools to check the web requests I see the following error:

Name: queues - Status: 500 - Type: xhr - Initiator:  batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&hea…-not-opted-out=true&richediton=true&spectrum=true&user-logged-in=true:8312

Appreciate any help with troubleshooting this

Tom Lister_fo1j4e · Answer

Hi

thats from the Java garbage collection log

have you an atlassian-Jira log or one that has datetime plus stdout in its name. Those will be the Jira logs

Humoud · Answer

Hello @Tom Lister

I accessed the logs and i found the following errors:

2019-02-04T07:45:00.033+0300: 162.535: [GC (Metadata GC Threshold) [PSYoungGen: 752793K->39238K(1288192K)] 1088992K->375436K(3401216K), 0.0706427 secs] [Times: user=0.13 sys=0.00, real=0.06 secs] 
2019-02-04T07:45:00.096+0300: 162.606: [Full GC (Metadata GC Threshold) [PSYoungGen: 39238K->0K(1288192K)] [ParOldGen: 336198K->339600K(2721280K)] 375436K->339600K(4009472K), [Metaspace: 227495K->227487K(1259520K)], 1.9944067 secs] [Times: user=3.64 sys=0.02, real=2.00 secs] 
2019-02-04T07:45:11.783+0300: 174.294: [GC (Allocation Failure) [PSYoungGen: 1190912K->79827K(1288704K)] 1530512K->419436K(4009984K), 0.1477776 secs] [Times: user=0.27 sys=0.00, real=0.16 secs] 
2019-02-04T07:45:17.502+0300: 180.009: [GC (Allocation Failure) [PSYoungGen: 1270739K->100895K(1267200K)] 1610348K->440512K(3988480K), 0.1679616 secs] [Times: user=0.28 sys=0.00, real=0.17 secs] 
2019-02-04T07:45:21.689+0300: 184.196: [GC (Allocation Failure) [PSYoungGen: 1263135K->117755K(1280000K)] 1602752K->457987K(4001280K), 0.1854849 secs] [Times: user=0.31 sys=0.00, real=0.19 secs]

Thanks for pointing that out.

Now, any idea what is causing the issue and how it can be fixed? i checked the resources on the machine and there was about 3GB of RAM that is free. So i don't have any issues with the resources.

Tom Lister_fo1j4e · Answer

Hi @Humoud

a 500 is an error in processing on the server.

can you access the log files and look for a more detailed error message