How do I stop the whole email from showing up in a service desk request ?

John J DeJoice Jr

Hello, when a request comes in by email it includes the whole email including signature lines and when an the users  reply's  to the Agent there whole email is included with signature lines which is creating a cluttered ticket that is hard to read. How came I turn this option off ?

 

Thank You

John

 

Suresh Sakhare_n45t1k

Hello @John J DeJoice Jr,

Jira service desk does not provide the functionality to customise mail body. There is 'Email this issue' plugin available on marketplace, You can try that one, They provide the email template customization feature.

Thanks,

Suresh