Cannot add people to custom people section after creating ticket

Question

So I have created a new "People" field to my ticket templates. I noticed that I can add a person to this field when creating a ticket but cannot add someone to it once the ticket has been created. I'm not sure how to make it so that I can make it so that I can edit this field after the ticket has already been created.

Tom Lister_fo1j4e · Answer

Hi

Sorry I didn’t see the “I’m new here” tag.

You’ll need to understand screen schemes that map screen definitions to issue actions.

Try this article to start with

https://blog.tempo.io/2015/jira-best-practices-screens-and-screen-schemes

Camrynn Dilley · Answer

@Tom Lister The edit screen?

Tom Lister_fo1j4e · Answer

Hi @Camrynn Dilley

Check that the field is also added to the edit screen.