Jira instance: Error removing issues: com.atlassian.jira.transaction.TransactionRuntimeException: or

Kiran Muthoju _Appfire_

Hi All,

 

We are facing the issue on project deletion, not from the UI. In the automation script, deletes and creates the projects. It works a few times, but now consistently seeing the issue as below:

 

Remote error: Exception removing project: Error removing issues: com.atlassian.jira.transaction.TransactionRuntimeException: org.ofbiz.core.entity.GenericTransactionException:
Commit failed, rollback previously requested by nested transaction.

 

I appreciate all your opinions and suggestions.

 

Regards,

KIran. M 

Andy Heinzer

Before you can delete a project in Jira, you have to first delete all the issues in that project (or move them to other projects).  When you call a project deletion, regardless if done in Jira or via API, and that project has any issues the call has to delete these issues.

Your error message seems to indicate that at least one issue in the project could not be deleted for some reason.  As such, you can't delete the project when this happens.

I'm interested to learn more though about why these issue(s) can't be deleted.   I have seen this happen before in Jira in cases where there is corruption in regards to Jira Software's lexoranking data.  In which case, some Jira issues can't get deleted until that lexorank error is corrected.  But if this happens, I would actually expect to see other stacktrace errors that indicate this.   More details about that specific error can be found in the KB Cannot reindex jira due to Expected exactly 2 rows the maximum marker row and the lowest ranked row for rank field.

However if you don't see that specific error, I'd be interested to learn more about what is happening in the $JIRAHOME/log/atlassian-jira.log file at this time.