nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Import of Word doc - caused by: java.lang.NoClassDefFoundError: com.atlassian.plugins.conversion.Asp

Marco Qau

Cause

java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

caused by: java.lang.NoClassDefFoundError: com.atlassian.plugins.conversion.AsposeAware
at com.benryan.webwork.WordImportAction.buildDocumentTree(WordImportAction.java:591)

Accepted answers

Shannon S

Hello Marco,

Could you let us know your current Confluence version and tell me if you recently upgraded, and from which version?

I ask that you try the following. Preliminary troubleshooting steps:

We will try clearing the plugin cache to see whether that makes a difference.

Shutdown Confluence

Back-up these directories:

/var/atlassian/application-data/confluence/bundled-plugins
/var/atlassian/application-data/confluence/plugins-cache
/var/atlassian/application-data/confluence/plugins-osgi-cache
/var/atlassian/application-data/confluence/plugins-temp

Delete the above folders entirely. They will be regenerated on startup.
Start Confluence
Test the document importer.

If it still does not work, can you please share with us the following results of these SQL queries from the Confluence database. Run this exact query - do not run with SELECT *:
```
select PLUGINDATAID, PLUGINKEY, FILENAME, LASTMODDATE from PLUGINDATA;
```
```
select BANDANAVALUE from BANDANA where BANDANAKEY = 'plugin.manager.state.Map';
```
Finally, I've seen a few users be able to resolve this issue with the following article: Confluence new features are unavailable in Confluence after upgrade to 5.7 and above

Please take your time to review all steps and let us know the results.

Regards,

Shannon

All comments

Shannon S

Hello Marco,

Could you let us know your current Confluence version and tell me if you recently upgraded, and from which version?

I ask that you try the following. Preliminary troubleshooting steps:

We will try clearing the plugin cache to see whether that makes a difference.

Shutdown Confluence

Back-up these directories:

/var/atlassian/application-data/confluence/bundled-plugins
/var/atlassian/application-data/confluence/plugins-cache
/var/atlassian/application-data/confluence/plugins-osgi-cache
/var/atlassian/application-data/confluence/plugins-temp

Delete the above folders entirely. They will be regenerated on startup.
Start Confluence
Test the document importer.

If it still does not work, can you please share with us the following results of these SQL queries from the Confluence database. Run this exact query - do not run with SELECT *:
```
select PLUGINDATAID, PLUGINKEY, FILENAME, LASTMODDATE from PLUGINDATA;
```
```
select BANDANAVALUE from BANDANA where BANDANAKEY = 'plugin.manager.state.Map';
```
Finally, I've seen a few users be able to resolve this issue with the following article: Confluence new features are unavailable in Confluence after upgrade to 5.7 and above

Please take your time to review all steps and let us know the results.

Regards,

Shannon

Marco Qau

I deleted the

/var/atlassian/application-data/confluence/bundled-plugins
/var/atlassian/application-data/confluence/plugins-cache
/var/atlassian/application-data/confluence/plugins-osgi-cache
/var/atlassian/application-data/confluence/plugins-temp

but it still does not work!!!!

our version Atlassian Confluence 6.6.0

SQL

mysql> select PLUGINDATAID, PLUGINKEY, FILENAME, LASTMODDATE from PLUGINDATA;
+--------------+---------------------------------------------------------------------+----------------------------------------------------------------------------------+---------------------+
| PLUGINDATAID | PLUGINKEY | FILENAME | LASTMODDATE |
+--------------+---------------------------------------------------------------------+----------------------------------------------------------------------------------+---------------------+
| 1572866 | com.gliffy.integration.confluence | gliffy-confluence-plugin-8.0.5.jar | 2018-01-25 13:40:52 |
| 3440641 | com.atlassian.upm.atlassian-universal-plugin-manager-plugin | plugin.2085703770228682918.atlassian-universal-plugin-manager-plugin-2.22.11.jar | 2018-05-29 11:35:22 |
| 8323073 | cz.morosystems.atlassian.plugin.easymind | plugin.2479534300702652647.easymind-1.13.0.jar | 2018-05-31 12:05:50 |
| 8323074 | com.atlassian.plugins.confluence.markdown.confluence-markdown-macro | plugin.5357352339861362597.confluence-markdown-macro-1.4.0.jar | 2018-10-29 14:25:04 |
| 10649601 | com.avono.confluence.plugins.mindmap | plugin.2294140264085321107.avono-freemind-plugin-1.7.jar | 2018-05-31 11:59:55 |
+--------------+---------------------------------------------------------------------+----------------------------------------------------------------------------------+---------------------+
5 rows in set (0.00 sec)

mysql> select BANDANAVALUE from BANDANA where BANDANAKEY = 'plugin.manager.state.Map';
+--------------+
| BANDANAVALUE |
+--------------+
| <map/> |
+--------------+
1 row in set (0.01 sec)

mysql>

Shannon S

Hi Marco,

What about the results of the 3rd step? Could you let me know how that went?

I also asked what version you upgraded from, I understand your current version is 6.6.0.

Lastly, can you tell me does this occur when you try to import any Word document? Even if you create a very simple Word document?

Regards,

Shannon

Marco Qau

Hi ，

Step 3 I didn't try.Because I don't think it's right for me.

yes my current version is 6.6.0.

I try to import a very simple Word document, But still don't work.

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