JIRA Email to a non user whose email was entered in a custom field.

Rich Wolverton

We create some tickets in JIRA on behalf of non-jira users. There is a custom field -single line text -for their email address. The team would like to send a simple notification to the email address in the custom field saying that a ticket has been created.

1. Is there a way to use the custom field as the To: field in a Notification?

2. Is there another way to accomplish this requirement?

Petter Gonçalves

Hello Rich,

Could you please confirm to us if you are using JIRA Server or Cloud?

Unfortunately, I'm afraid there is no way to perform this kind of configuration on JIRA.

To achieve your requirement, you would need to add the User Custom Field Value to your Notification Scheme and this field only return users that are licensed with the correct application access and allowed in the permission scheme of the project to access the issue.

Although I know it is still not exactly what you are asking for, we have created a feature request to allow unlicensed users to also receive these notifications so you would not need to afford for a license in order to make it work:

- Unlicensed users do not receive issue notifications

With the feature above, you would be able to add users to JIRA without any product access (no cost) and allow them to be selected to be notified.

We have also created another suggestion requiring the functionality to send e-mails for specific e-mail addresses that are not users in a per-issue base by adding a CC e-mail address list in issues, however, our developers have not implemented it due to some blockers on JIRA structure. Anyway, you can check the feature request below and see if any plugins provided on it would meet your requirement:

- CC email address list in issues (notify arbitrary emails)

Let me know if this information helps, Rich.