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Jira service desk email to ticket disabled

Dave Peticolas

Hi, I'm trying to understand why a service desk email-to-case settings is disabled. I am going to System -> Applications -> Service Desk -> Email requests and I see the email address I expect. But when I hit "Test" I see this message and I can't figure out where to enable it. This is Jira 7.6.3. Global mail pull and processors are on. Screen Shot 2019-01-25 at 4.23.37 PM.png

Accepted answers

Dave Peticolas

The solution was to restart Jira. I think networking issues disrupted the email pulling task for some reason and caused it to stop attempting to pull.

All comments

Tom Lister_fo1j4e

Hi @Dave Peticolas

Try checking the setup options in this kB article are all working.

https://confluence.atlassian.com/servicedesk021/setting-up-the-email-channel-693896338.html

Regards

Tom

Dave Peticolas

I think they were all correct -- this was all working a few days ago and then just stopped. But restarting Jira appears to have fixed the problem.

Dave Peticolas

The solution was to restart Jira. I think networking issues disrupted the email pulling task for some reason and caused it to stop attempting to pull.