Hi, we try to create a confluence space from the Knowledge base link in our JSD Project. But we get the following error message. * We couldn't create a space for you. Confluence might be down, or you might not have permission to create a space. Learn about permissions I have check the Application Link status and there is connected. My Account is a member of Jira-Administrator and Confluence-Administrator. Confluence Version: 6.13.0 Jira Version: v7.13.0#713000 What can be the problem? Kind Regards, Ronald Schneider

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Knowledge base - Cant create space in confluence

ronald schneider

Hi,

we try to create a confluence space from the Knowledge base link in our JSD Project. But we get the following error message.

We couldn't create a space for you. Confluence might be down, or you might not have permission to create a space. Learn about permissions

I have check the Application Link status and there is connected. My Account is a member of Jira-Administrator and Confluence-Administrator.

Confluence Version: 6.13.0
Jira Version: v7.13.0#713000

What can be the problem?

Kind Regards,

Ronald Schneider

Accepted answers

ronald schneider

Hi Roman,

the authentication between Confluence and Jira is OAuth. How can i configure "Allow user impersonation through 2-Legged OAuth"?

Ronald

All comments

roman_l0djep

@ronald schneider,

which authentication do you use between Confluence and Jira? If it is OAuth, you need to enable "Allow user impersonation through 2-Legged OAuth" or specify a user in "Execute as" in the incoming authentication tab.

This requirement is described here: https://confluence.atlassian.com/servicedeskcloud/serving-customers-with-a-knowledge-base-732528995.html#Providingself-helpresourcesforyourcustomerswithaknowledgebase-IntegratingwithConfluence.

Roman.

ronald schneider

Hi Roman,

the authentication between Confluence and Jira is OAuth. How can i configure "Allow user impersonation through 2-Legged OAuth"?

Ronald

roman_l0djep

@ronald schneider,

if you are using one of the later versions, try selecting OAuth (impersonation) instead of OAuth. I think there is no dedicated checkbox for 2-Legged option anymore.

Roman.

ronald schneider

Hi Roman,

thats the Solution. After select OAuth (impersonation) on both side, it was possible to create the new confluence space.

Thanks for your help.

Ronald

roman_l0djep

Great! Happy to help.

I would appreciate if you accept my answer from Friday.

Roman.

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