Limited recipients when customizing notification

Question

Hi,

I was reading https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html to configure my notification. but I only have two options under my recipient list, "Reporter (customer)" and "Customer involved", while in the page there are some more, like "Added participants", "Approvers". Why they are not appearing in the list?

Randy Concepcion_47nqo2 · Answer

Hi @Miftah Farid , did you find a solution for this? I am getting the same issue.

Miftah Farid · Answer

Hi Jack,

Thanks for your response. But the issue is they are not there in recipient list.

Jack Brickey · Answer

Approvers is for workflows wher you need the request to be approved in order to advance it. Read this article - setting-up-approvals

Added participants is associate with “Request participants” field. Customer can add other customers that have permissions in the project. Read this article - adding-request-participants