automatic assignment of ticket to reporter when assign is not selected in transistion screen

Abhishree Nagesh_md5ry1

Hi,

when ticket is moving moving from one status . every status has a transition screen which has a field Assignee.

if assignee field is not selected by the current user who is is working on the ticket in transition screen ,then the ticket must be automatically assigned to reporter.

i am using Script runner add on.

please suggest me solution

 

Regards,

Abhishree Nagesh 

 

Payne

I'm sure this could be done multiple ways, but here is one that should work, since you mention having ScriptRunner installed. You can create a post function of type Script Post-Function [ScriptRunner], Custom script post-function with the code

if(!issue.assignee)
{
 issue.assignee = issue.reporter
}