How do I clear a Resolution on re-opened issue?

Scott Porter_9kb74z

When an item is marked as "Done" we add a resolution.  When the item is re-opened, we want to remove the resolution, but don't see how to do that.

 

How do you remove a Resolution on an issue that has been re-opened and is in a status other than "Done"?

 

We're using Jira Cloud

Francesc_Arbó_fiu740

Hi @Scott Porter,

 

edit a draft from your workflow, edit the reopen transition and add a new postfunction by deleting the resolution field.

Here you have the docs: https://confluence.atlassian.com/jirakb/how-to-clear-the-resolution-field-when-the-issue-is-reopened-648381467.html