Hidden Email Configuration?

David Gross

Hi,

we have recently changed our Mail Provider to office365.

We have changed the outgoing Mail Server in Jira and the Jira User notifications works.

But the Service Desk Customer notification seems, regerding the Log Files, to use the old configuration.

Envoriment:

Jira Software 7.3.4 Server

Jira Service Desk 3.4.1

And we are using the Add On

Jira Email This Issue 7.1.0.12

 

 

Best Regards

David

 

 

 

 

Mario Carabelli

@David Gross

As far as I know is there only one mailserver for outgoing mails connected. This one is used for Jira and Jira Service Desk notifications. Jira Service Desk is sort of an App to the the Jira basics that is I would doubt that outgoing notifications are coming from different sources for both Applications.

Can you give us an example of the log you are talking about?

The handling of incoming Mails is  different in JSD to Jira (and Email this issue) so I suspect that the log is about that.

What is the impact you are experiencing right now? Missing notifications for the customers?

With kind regards

Mario