Service Desk automation rules

Question

Hi all,

I have a question concerning creating custom rules in service desks. I want to specify i specific group to get email notifications f.A on adding a comment. But all that i can select from the drop down menu is "Reporter(Customer)" and "Customer involved". (Screenshot)

How can i change that?

BR

Alexey Matveev · Answer

Hello,

You can only send a email to the reporter or the customer involved.

Jakub Hanak · Answer

Hello @Patrick Sacher,

try to pick "Alert user" instead of "Send mail" and pick all users to be notified.

Hope this helps.

Best regards,

Jakub