Get notified when an issue is created via email

Blair Leighton

I would like to receive an email notification when an issue get's created via a user sending an inbound email to JIRA.

We have setup JIRA to create a ticket when emailing into JIRA via the default handler and is working.  It creates the report as a different user as my own.  I then updated the only notification scheme in the system "Default Notification Scheme" and added my own account for all notifications. 

I would now expect JIRA to send me a notification when a ticket is created via email although it does not. 

How to configure JIRA to send a notification of a new issue, when it's done via sending an email into the system?

Thanks.  

Prakhar Srivastav {Appfire}

@Blair Leighton

You need to make sure that you are present for Create Issue event in the notification scheme.

If your notification scheme is configured correctly then make sure your SMTP server is configured correctly and send a test outbound mail from JIRA to ensure JIRA is able to send outgoing mails. Check the mail queue as well.

In case above both are configured correctly then check the permissions scheme :

Email notifications will only be sent to people who have permission to view the relevant issue — that is, people who:

have the Browse Projects project permission for the project to which the issue belongs; and
are members of any issue security levels that have been applied to the issue.
Jira can only send email notifications if SMTP email has been enabled (see Configuring email notifications).

 https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.html

Regards

Prakhar