nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can Participants Work Log Time on Issues?

JF Simard

We have JIRA Core ans Service Desk.

We use Request participants to have developers work on an Service Desk Issue, how can they track/log time?

I am not able to assign them permissions in Issues Time Tracking, please advise.

Accepted answers

Susan Hauth _Jira Queen_

Hi JF,

Short answer: No. One must be an agent to log time on a service desk project. Options are give them an agent license. OR spawn off a linked issue into their project where they can log their time.

Hope that helps

Susan

All comments

Susan Hauth _Jira Queen_

Hi JF,

Short answer: No. One must be an agent to log time on a service desk project. Options are give them an agent license. OR spawn off a linked issue into their project where they can log their time.

Hope that helps

Susan

JF Simard

Thank you Susan,

We can't give Agent licenses to all developers - too costly
Log time in a Linked Jira Ticket will defeat the purpose of having centralized issues.

No other work around you can think of?

Susan Hauth _Jira Queen_

Hi,

Unless you get into some tricky scripting to add in the logged work time from a linked issue. I have fiddled there before, it's not great.

:-(

JF Simard

Bummer, can't come to throwing the towel. I've worked hard to try to make the integration to Service Desk work with our workflow, but it is difficult.

Tom Jones [Appsvio]

Hi @JF Simard

You can use this app to enable log work feature by non-agent users.

Cheers,

Emre Bodur

Ok, but Atlassian would loose potential income by allowing this? In my case, I'm looking only for this kind of feature to have only one SM project. Currently it's too risky for me in the cloud instance to go this way, because Atlassian could change it any time -> this would bring me in a stressful situation.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira-service-desk

jira-service-desk-server