How to Close Issue on Feedback Comment at Jira Service Desk

Question

Hi!

It is possible to close an issue when the reporter provides feedback  vía the Customer Satisfaction Survey?

My problem is the reporter link to the Feedback Survey page, and think it will be close, so I have to be remember to close the issue later on.

Kind regards!

vinodh A · Answer

@Marcos Sciarra

Have you got any workaround to this

Regards,

Vinod

Marcos Sciarra_jfrx0u · Answer

Yes, customers do, but you didn't answer my question.

Victor Mutambuki · Answer

Marcos,

Reporters don't provide feedback. Customers do.
https://confluence.atlassian.com/servicedeskcloud/collecting-customer-satisfaction-csat-feedback-790791332.html

victor