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How to use my BD Data - Can't login in Jira 4.3

Eber Alvarez Sa

Hello,

I installed the Jira 4.3 and I have made my connection to BD (SQLServer2005) through config.bat now need to use my data, for example the users.

But a problem that appears when you load the Dashboard and try to login with any user of my BD I can not do.

Anyone know how I can use my BD my users?

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Nic Brough -Adaptavist-

I'm not clear what you are trying to do here? What do you mean by BD? Is that the Jira database? What's a BD user got to do with a Jira user?

Eber Alvarez Sa

Hello Nic,

Thank you for your response.

Currently I have installed Jira 4.0 connected to a database SQLServer2005 (BD) within this BD i have my users Jira and some more tables that are of interest.

I am installing the Jira 4.3 per I need to make a Jira Upgrading to 5.x, I need to restore all my settings and my Jira users in Jira 4.3 to test and then reset it to Jira 5.x.

I used to reference the documentation for upgrading from SQL connection to load the page but I can not login with any user.

It is a task a little confused because I am new to Jira = (!

Nic Brough -Adaptavist-

Ok, so let me repeat this back to you as I understand it.

You've got a database with a set of Jira data in it, version 4.0
You've got an application server running Jira 4.0 and connected to the database.
You stopped the Jira 4.0 service, installed 4.3 and connected it to the old database.
You are now having problems with the 4.3, in that you cannot log into it (using the same accounts you had under Jira 4.0)

Is that correct? If so, then we probably need to know

The extent of the problem - is it ALL users?
How functional the Jira service is? Is it giving you a login screen and then failing to let you in and complaining about a broken username/password, or is it some other error (like completely broken, or error pages when you click on something, or a license issue etc)?
What does your log file say? Ideally, read the log from the first time you started Jira 4.3 to see if the upgrade ran into errors, but also see the current one when you're trying to log in.

Eber Alvarez Sa

It is exactly as you describe.

A. - There are many users and I have the password for all, but I tried with a 5 and I can't connect.
2.-Load Dashboard screen when trying to enter and gives us "the username and password are incorrect", reading the information on the web I found a copy of a file also osuser.xml I entered the folder that indicate and nothing, then I saw something about Active Directory, but every time I read more I get confused, of what would be the correct way to update my JIRA.
3. Check the log but I have not found anything that might help.

As the intention is to migrate to 5.x, I must stop in 4.3?? ... error stopped me here. What would you advise me?

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