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Add comment to when linked issue transitioned not working

Stephen Letch

I'm testing our JSD ahead of rollout and using the built in JSD automation and even the built in template of add a comment when linked issue is transitioned and checking the log. The automation is never triggered stating the link type is never met. This is simply not the case, I even tried doubling up by making one IF for is caused by and an ELSE IF for causes.

Transitioned both a few times and no comments because it apparently never meets the criteria.

Any ideas?

Accepted answers

Jack Brickey

We will need more info to help figure it out. I would start with screenshots of the before and after transition of the issue you expect to trigger the action and of the issue that is to get commented on.

All comments

unknown

Hi @Stephen Letch,

As per the screenshot, the automation is not executed. Make necessary changes to the automation depends on your requirements and go through the documentation Automating your service desk page for your reference. Make sure you have linking is done in the correct direction. Here am providing the example automation screenshot for your reference.

Regards,
Kishore Kumar Gangavath.

Jack Brickey

Stephen Letch

Ok so.

Here's the automation

Here's ticket 1

Ticket 1.PNG

Here's ticket 2

Ticket 2.PNG

I've transitioned both tickets just to rule out me having the link the wrong way round from how I want it to act but no matter what, neither of them triggers automation.

HOWEVER, creating the equivalent post function using scriptrunner actually works fine

scriptrunner equivalent working.PNG

Jack Brickey

so your automation has "Linked issue matches: resolution is not empty". In the screenshot the Resolution is in fact empty (unresolved = empty). Maybe you mean "resolution IS Empty"?

Stephen Letch

DOH, you know it was, I was seeing the X thinking that was a checkmark as in it meets the criteria