Tickets are not being created via Incoming Email handler

Nachiket shah

We have implemented incoming handler and it was working fine. However since 12th January 2019, the functionality has been stopped. 

While investigating we found below error : 

 

in order to solve the problem, we have tried with following links, but the issue is being solved.

https://stackoverflow.com/questions/21076179/pkix-path-building-failed-and-unable-to-find-valid-certification-path-to-requ

https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html

https://stackoverflow.com/questions/16196425/java-error-your-security-settings-have-blocked-a-local-application-from-runnin

https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-779355358.html

Please do needful ASAP as the customers are on stand by and the team is facing more difficulties to serve the customers. 

 

 

Edwin Kyalangalilwa

Hi @Nachiket shah,

Please confirm that you're importing the mail servers certificate.