Administrator in atlassian-addons-admin group cannot install add-ons

OomStephan

Good day

 

I am trying install an add-on from the atlassian marketplace. This use to not be a problem, but now when I try, I only get the option to request add-on installation.

I belong to all the relevant admin groups.

Any help would be greatly appreciated, I am the only person in my company that use to be able to install add-ons.

 

Regards

 

Stephan van der Linde

Earl McCutcheon

Hi Stephan,

This is covered in the KB "Adding New Products or Add-ons to Existing Atlassian Cloud Instance", but ultimately Only members of the Site-Admin Group can add Paid Add-ons or Applications to the instance, so it sounds like your account does not have Site Admin permissions.

Edit:

Sorry I only noted the Jira Cloud details above, for jira server Its Jira System Administrators global permissions that is required to Upload and/or install an add-on, As covered here.  To verify if you are a member of this group you can refer to THIS KB, and check these two queries:

1. This one gets the groups that are in the system admin permission

<span>select</span> group_id <span>from</span> globalpermissionentry <span>where</span> PERMISSION<span>=</span><span>'SYSTEM_ADMIN'</span><span>;</span>

2. This one lists the users that belong to the Group output by the above query:

<span>select</span> child_name<span>,</span> directory_id <span>from</span> cwd_membership <span>where</span> parent_name<span>=</span><span>'Group-name-found-in-previous-query'</span><span>;</span>

If your username is output in the list then you are in the correct group.

Regards,
Earl