Credit card charged, and yet I receive an email to update credit card details

Question

Hi team,

I received an email yesterday evening asking to update payment details since a transaction cannot be processed. However the money has gone from the account. can you check and see what the issue could be?

Thanks,

Reeba

Pitcha · Answer

Hi Reebs,

I'm having this issue too. I contact support and they said it declined but I check with my credit card bank, and they said everything seems ok except Atlassian didn't process the amount.

Would you mind sharing me your cause issue? I might have the same case.

Reebs · Answer

Thanks. Clicked on the wrong link previously!

Nic Brough -Adaptavist- · Answer

We're just end-users of the software here, we can't help you with your billing I'm afraid.

You'll need to raise it with billing/accounts - start at https://support.atlassian.com/contact