Adding components or labels to issues created from email

Question

Hi,

My colleague followed the instructions from here:

https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html

... so that JIRA tasks are automatically generated when an email is received by a mailbox. However, we can we also automatically tag these JIRA tasks with labels or components, so we can clearly see when tasks have been created?

Thanks for you help

Ronan

Tim Watts_r7qguh · Answer

You cannot use a post-function to update the labels/components per this documentation:

https://confluence.atlassian.com/adminjiraserver073/advanced-workflow-configuration-861253591.html

Taranjeet Singh · Answer

@Ronan H Did my answer help you?

Taranjeet Singh · Answer

@Ronan H You can customize the workflow for this issue type (that is created from email) to add a post-function on "Create transition" that will set the values of System fields "Labels" and "Component/s" to specific values that you want for this issue type.

You can use the "Update Any Issue Field" post-function from "JIRA Suite Utilities (JSU)" 3rd party add-on for this puspose. Please see this documentation page from JSU add-on for more details about using this post-function: https://confluence-apps.beecom.ch/display/JSU/Update+any+Issue+Field+Post-Function