Our team is interested in using the 'Internal Service Desk' project; however, we are not interested in purchasing/allocating our licenses we use for the 'External Service Desk' for customer facing issues.
Hi Amanda,
JIra Service Desk does not distinguish between "internal" and "external". Licensing is sold on the number of Agents regardless of what type of service desk you create.
Hope that helps
Susan
It looks like you're new here. Sign in or register to get started.
